At Sumehu Creation, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help. This Return & Exchange Policy outlines the terms and conditions for returning or exchanging items purchased from our website.

1. Eligibility for Returns and Exchanges

• You may request a return or exchange within [insert return/exchange period, e.g., 7 days] from the date you received your order.
• To be eligible for a return or exchange, items must be unused, in their original condition, and with all tags attached.
• You may have to record and click photos of damaged product so that it can be returned.

2. Non-Returnable Items

Certain items are non-returnable for hygiene reasons, including but not limited to:

• Jewellery
• Any customized or personalized items

3. Initiating a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact Us: Email us at sumehucreation@gmail.com or call us at +91 99873 06265 to request a return or exchange. Include your order number and the reason for the return/exchange.

2. Return Shipping: Once your return request is approved, you will receive instructions on how to return the item. Customers are responsible for the return shipping costs unless the item is defective or incorrect.

4. Refunds

• Once we receive and inspect your returned item, we will notify you of the status of your refund.
• If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within [insert refund processing time, e.g., 5-10 business days].

5. Exchanges

• If you wish to exchange an item for a different size or color, please follow the return process outlined above.
• Once we receive your returned item, we will send you the new item based on the availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [insert timeframe, e.g., 7 days] of receipt. We will arrange for a replacement or a full refund.

7. Changes to Return & Exchange Policy

We reserve the right to modify this Return & Exchange Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our site after any changes indicates your acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns regarding our Return & Exchange Policy, please contact us at:

Sumehu Creation
Phone: +91 99873 06265
Email: sumehucreation@gmail.com
Address: Kharghar, Navi Mumbai